Shipping & Returns

How long will it take to get my order?

We process orders received by 11am PST the same day. Orders received after 11am are processed the next business day. We are closed on weekends and major holidays. Orders placed during this time will ship the following business day.

When placing an order within the United States, you have shipping choices based order value. You can choose FREE standard shipping (5-8 business days) with orders $50+. All orders under $50 will be charged the standard shipping rate. 

Shipping Rates

For orders within the United States, when your total exceeds $50 or includes a subscription, you qualify for free standard shipping within 5-8 business days. If you prefer faster delivery, contact us for options.

Tracking is provided once your order is fulfilled and scanned by the carrier. Please note that it may take up to 24 hours for your tracking number to be live in each shipping vendors system.

Shipping does not include processing times. Please note that we cannot be held responsible for any carrier-related issues such as weather-related delays or increased holiday shipping volumes, as these factors are beyond our control.

 

Help! My phone's wallet checked out using an old address.

We cannot cancel orders after they are received including subscription renewals because they are processed immediately (this doesn't mean they are picked up, but processed among hundreds of boxes that cannot be sorted through)and they are waiting on a loading dock waiting to be scanned. We suggest you contact someone at your former address. Email us to change your address in our system for future orders. Please check that all your information is 100% correct before submitting your order to avoid errors.

 

Help! Tracking shows that my package was delivered but I haven't received it.

Before emailing us, try a few things to help locate your package.

  • Leave a note with your mail carrier in your mailbox ASAP. Your local carrier will remember if a neighbor may have mistakenly received it.
  • Is it possible another family member picked it up?
  • Was there a key in your mailbox? Delivered to a Parcel Locker?
  • Is it at your apartment clubhouse?
  • Contact your local post office to ask for a record of the GPS scan to show the location it was delivered on the map of your neighborhood. 

 

Return Policy on Website Orders

We want you to love your purchase! All products are final sale. If you have an issue with a product damaged in shipping, please email us at herbariumblends@gmail.com

 

Subscription Policy

Subscription items will ship automatically based on the frequency and quantity selected at checkout. By placing a subscription order, you authorize us to charge your payment method for future recurring orders.
  • Subscriptions must be canceled before the renewal date to avoid being charged for the next shipment.
  • Once an order renews, it cannot be canceled or refunded.
  • To manage or cancel your subscription, please refer to our policy or contact our customer service team at herbariumblends@gmail.com
If your return meets these criteria, or if you need assistance with your subscription, please let us know, and we’d be happy to help.